Overview
System Integration
Strata CIX Voice Mail Programming 01/07 1-7
Overview
Configuration Wizard
The Configuration Wizard guides the Administrator through the Stratagy ES basic operation setup.
It includes:
• Configure the System Database – specifies telephone systems, set up voice lines and answering
methods for Automated Attendant and designate holidays.
• Configure User Agents Database – creates Class of Service (COS) and user mailboxes.
System Integration
The following is a partial list of the system integrations supported by the Voice Mail Application.
Proprietary Integration
The Proprietary Integration between the Stratagy ES software and a Strata CIX system only requires
the IP network connection between the two systems.
If a company has a Toshiba Strata CIX phone system and Toshiba Strata 2000- or 3000-series
digital phones, this proprietary integration provides interoperability between the Stratagy ES and
the Strata CIX.
• Soft Key Control of Voice Mail – Working in conjunction with the LCD digital telephones of
the Strata CIX, voice mail integration provides a visual display of the voice mailbox user menu.
Menu navigation can be accomplished by use of the soft keys adjacent to the various menu
options on the display.
• Call Record – By using a programmable feature key called Record on the digital telephones of
the Strata CIX, users have the ability of recording live telephone conversations directly into
voice mailboxes on the Voice Mail Application.
Note Once the Record button is pressed, the Record LED flashes rapidly and there is
approximately a one second interval (in extreme busy conditions, up to five seconds)
before the recording starts and the Record LED changes to the in-use interval flash rate.
A secondary feature key can be programmed to pause/resume the recording.
This integration requires both the Strata CIX and the Stratagy ES be properly configured to work
with each other.
Centralized Voice Mail
The Stratagy ES Voice Mail Application can be configured to service environments such as,
enterprise-modeled businesses with multiple office locations and office suites.
Companies with multiple Strata CIX systems networked together using Toshiba’s StrataNet can be
supported by one Stratagy ES for all voice mail requirements.
Note Call Record and Soft Key Control of Voice Mail features are not available across the
StrataNet network nodes.
To take this capability one step further, each mailbox can also be configured to perform a separate
set of transfer commands than those defined for the CIX the Stratagy ES is connected to locally.
This means that calls can be transferred to cell phones and home offices, while the Voice Mail
Application still maintains control in order to provide alternate call routing options or voice
messaging features in case of an unsuccessful transfer.
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