Voice Processing
User Mailbox
Strata CIX Voice Mail Programming 01/07 4-5
Voice Processing
User Mailbox
Stratagy’s design revolves around user mailboxes. How a user mailbox has been customized
determines what a caller hears and is able to do. For example, if Mailbox 990 contains the initial
company greeting, a caller accessing Mailbox 990 hears the greeting recorded as the greeting for
Mailbox 990.
Reserved Mailboxes
Voice mail comes with several reserved mailboxes. Only Mailbox 999 cannot be assigned to
another mailbox number. Each of the following mailboxes performs a specific function.
Mailbox 0: Operator – For an after hours caller who is unable to direct his own call or does not
know the extension of the person he wants to reach.
Mailbox 987: IP Address – Plays the Stratagy ES MAS IP address to the caller.
Mailbox 990: Company Greeting – The salutation that lets the caller know which company he
called.
Mailbox 994: Fax Tone Detect – Mailbox voice mail “jumps” to when voice mail detects a carrier
tone originating from a remote fax machine.
Mailbox 995: ASR Auto Attendant COS – Mailbox voice mail uses for the default values when
creating a Company Greeting User Agent for an ASR Auto Attendant application other than 900
(see page 4-2).
Note This mailbox is located in the Mailbox COS option.
Mailbox 996: Guest Defaults – Mailbox voice mail uses for the default values when creating a new
Guest User ID. The field values are copied into a new Guest User ID upon initialization.
Note This mailbox is located in the Mailbox COS option.
Mailbox 997: Defaults Box – Mailbox voice mail uses for the default values when creating a new
mailbox. The field values are copied into a new mailbox upon initialization. See the System
Configuration parameter sys_default_user_agent on page 3-34.
Mailbox 999: System Administrator Mailbox – Enables the System Administrator to create
system lists, record and delete system announcements, record the busy-hold music or message,
manage User IDs, and review system status. See System Administrator Guide for details. This
mailbox has a pre-programmed extension of H for Hang-up. This enables (999) its use as a
disconnect code for telephone systems that provide this feature.
Create User Mailbox
1. From the eManager Main menu, click Advanced Configuration > Voice Mail > Mailbox. The
Mailbox Editor screen displays.
2. Click Create UA at the bottom of the screen. The Create User Agent screen displays.
3. Type a single User Agent number (e.g., 881), a range of numbers (e.g., 800-804) or a
combination of both separated by a comma or a space (e.g., 800-802, 881 888).
Note The number you enter must be unique. If the number already exists, the Stratagy ES
indicates that the User Agent could not be created.
4. (Optional) Type a COS number into the field or use the drop-down menu to select a pre-
existing COS number. The field defaults to No COS.
5. Click OK. The Creating dialog box displays while the program creates the User Agents. When
the process is complete, the screen indicates whether the creation of the User Agent(s) was
successful.
To Next Page
Loading...
Need help?
General