Unified Messaging (UM)
Components
Strata CIX Voice Mail Programming 01/07 7-3
Unified Messaging
(UM)
• If Stratagy voice messages are deleted in the e-mail client, the corresponding messages in the
Stratagy system are deleted or saved to a Personal message folder of the user’s voice mailbox.
Whether the message is deleted or moved to a Personal Folder is a configurable option within
each mailbox. This synchronization is performed periodically via the Stratagy Scheduler feature.
Message Disposition Notification (MDN)
Note This feature is only for IP-standard users.
Stratagy adds a Message Disposition Notification (MDN) request when it sends a voice message to
the e-mail server. When the user opens up a voice message (sent by Stratagy), a MDN is sent to
Stratagy voice mail. As soon as Stratagy receives the MDN, it deletes or saves the messages in the
user’s mailbox. Whether the message is deleted or saved is a configurable option within each
mailbox.
Components
To program the Stratagy ES software for the Unified Messaging Feature Group, you must configure
two components — Server and Client. (See Step 4: Configure User Mailboxes for UM on page
7-7.)
Server Components
In the Stratagy ES software, you must configure a mailbox by:
• Designating the e-mail server location, as well as that mailbox user’s account information in the
e-mail server
• Setting a few UM System Parameters (see Step 5: Configure Voice Mail System Parameters on
page 7-7.)
Note Keep in mind that every mailbox within voice mail can be configured to communicate
with a different e-mail server.
Client Components
The Stratagy ES provides two solutions for UM, called Microsoft Outlook Integration and Internet
Protocol (IP) Integration. These two solutions depend on the e-mail client that a customer is using.
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