Strata CIX Voice Mail Programming 01/07 1
Introduction
This Programming Manual provides detailed step-by-step instructions for programming the Voice
Mail Processing Application. It is intended for qualified Service Technicians (Installers) and
System Administrators.
Organization
This manual is divided into the following chapters:
• Chapter 1 – Overview covers the qualifications of an Installer/System Administrator and
provides details on the Stratagy ES software’s Feature Groups and hardware.
• Chapter 2 – eManager gives information on access levels, passwords, toolbars and a chart of
the configuration menu. Instructions on starting up the system and accessing the Voice Mail
Administration are also provided.
• Chapter 3 – Voice Mail Configuration describes each of the menu options and gives detailed
instructions on using the screen functions.
• Chapter 4 – Voice Processing provides detailed information on creating/modifying and
deleting mailboxes (e.g., COS, user, Distribution List, AMIS, and Direct Send Voice).
• Chapter 5 – Fax Server (chapter to be added later).
• Chapter 6 – Automatic Speech Recognition (ASR) covers how the ASR feature operates and
how to install the required hardware/software.
• Chapter 7 – Unified Messaging (UM) covers how the UM feature operates and how to install
the required hardware/software.
• Chapter 8 – Text-to-Speech (TTS) covers how the TTS feature operates and how to install the
required hardware/software.
• Chapter 9 – Interactive Voice Response (IVR) provides information on how the IVR feature
operates and how to create/delete/modify IVR user agents.
• Chapter 10 – Advanced Integrations and Applications covers procedures for enabling and
testing SMDI, AMIS, and VPIM for the Stratagy ES.
• Chapter 11 – Token Programming provides detailed instructions for customizing and
administering the Stratagy ES system. A complete list of tokens and descriptions are included.
• Chapter 12 – System Reports covers running, viewing, saving and printing reports.
• Chapter 13 – Maintenance/Troubleshooting contains instructions on Backup, Restore,
VM Tracer functions.
• Index
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