Voice Processing
Mailbox Editor Screens
4-10 Strata CIX Voice Mail Programming 01/07
Table 4-1 Mailbox Editor Menu — Mailbox Header Screen Fields
FIELD DESCRIPTION
Mailbox ID Mailbox number. Usually associated with a telephone extension (for simplicity).
Employees without a telephone extension can have a mailbox from which they can
send and receive messages. Mailboxes can be used for special functions such as
directories or question and answer surveys.
Note This field displays at the top of all Mailbox Editor screens.
Possible values: 0~99999999 (must be unique).
Extension Programmed dial actions voice mail performs to transfer a call that has accessed
the mailbox (i.e., Do Not Disturb is Off). Includes transfer to a mailbox, a remote
number, or paging. Normally a simple extension number.
Required by a COS mailbox.
Note This field may be modified by the Auto Scheduler. Any changes to the field’s
value (including directly changing the value or reverting the value to the
parent’s COS) is only temporary, and lasts only until the next scheduled
change.
Default: value entered in Mailbox ID field.
Comment Notation or reminder about the function of the mailbox. This field is 16 characters
long. Default is a blank field. Only field not affected if changes are made to the COS
parent mailbox.
For example, a mailbox may be identified by function (extension, information box,
etc.) or contents (greeting, directory, etc.).
Name 1 The first of two names voice mail searches when a caller uses the directory (default
411). The field is 16 characters long. Entries can contain any alphabetical
characters. Digits 2~9 are allowed for entry by the System Administrator via a tone-
dialing telephone’s dial pad. They cannot contain spaces or digits 0 and 1.
For most companies, this is the mailbox user’s first name. For COS mailboxes, this
field is used as the mailbox identifier. For example, if you type “Special” in this field
and “Mailbox” in the Name 2 field, “Special Mailbox” appears in the BoxList Name
field and in the COS Explore list.
Notes
l It is important that each user record his/her name.
l When the System Administrator enters a user’s name into the directory using
the telephone dial pad, the name is stored in the Options screen Directory
Name 1 and Name 2 fields as numeric digits. For administration clarity, it is
advisable to change the digits to their alpha equivalents.
The directory works as follows. If a caller wants to speak with Donna, the caller
would enter digits corresponding to these letters on the tone-dialing telephone (i.e.,
36662). For the first mailbox Directory Name field that matches the caller’s entry,
voice mail plays the name recording.
Depending upon the System Configuration parameter sys_directory_app_uid, voice
mail also plays the digits of the Mailbox ID field. If no name recording is available,
depending on the sys_directory_app_uid setting, voice mail does not present an
entry or play the digits of the Mailbox ID field.
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