u-blox ANTARIS 4 - Technical Support

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your position is our focus
Ifyouhaveanyquestionsaboutu-bloxGPSsystemintegration,please:
• Readthismanualcarefully.RefertotheTrouble-ShootingSection 8 or Index onpage 178.
• Contactourinformationserviceonthehomepage
http://www.u-blox.com
• ReadthequestionsandanswersonourFAQdatabaseonthehomepage
http://www.u-blox.com
u-blox Glossary and Abbreviations
Everytechnologyhasit’sownlanguage.ToassureapreciseterminologyweprovideageneralGPS dictionary [1]
onourwebsite.Feelfreetodownloadthisinformationforabetterunderstandingofourdocuments.
I.2 Technical Support
Worldwide Web
Our website (
www.u-blox.com) is a rich pool of information. Product information, technical documents and
helpfulFAQcanbeaccessed24haday.
By E-mail
Ifyouhavetechnicalproblemsor cannotfindtherequiredinformationintheprovideddocuments,contactthe
nearestof theTechnicalSupportofficesbyemail.Useourservicepoolemail
addressesratherthananypersonal
emailaddressofourstaff.Thismakessurethatyourrequestisprocessedassoonaspossible.Youwillfindthe
contactdetailsattheendofthedocument.
By Phone
Ifanemailcontact isnottherightchoicetosolveyourproblemordoesnot
clearlyansweryourquestions,call
thenearestTechnicalSupportofficeforassistance.Youwillfindthecontactdetailsattheendofthedocument.
Helpful Information when Contacting Technical Support
IfyoucontactTechnicalSupportpleasehavethefollowinginformationready:
• Receivertype(e.g.TIM-4P)andfirmwareversion(e.g.V4.00)
• Receiverconfiguration,e.g.inform
ofau-centerconfigurationfile(seeSection 7.2.4 fordetails).
• Cleardescriptionofyourquestionortheproblemtogetherwithu-centerlogfile(seeSection 7.2)
• Ashortdescriptionofyourapplication
• Yourcompletecontactdetails
GPSModules-SystemIntegrationManual(SIM)(incl.ReferenceDesign) Preface
GPS.G4-MS4-05007-A1
  Page 4