Troubleshooting
10-4
Paper often jams. Is the paper loaded
correctly?
Load the paper correctly. 2-21
Is the paper of the supported
type? Is it in good condition?
Remove the paper, turn it over, and
reload it.
2-21
Is the paper curled, folded or
wrinkled?
Replace the paper with new paper. 2-21
Are there any loose scraps or
jammed paper in the
machine?
Remove any jammed paper. 10-15
Printouts from the
document processor
have black lines.
Is the slit glass dirty? Clean the slit glass. 9-3
Printouts are
wrinkled.
Is the paper separator of the
paper feed unit dirty?
Clean the paper separator. 9-5
Is the paper damp? Replace the paper with new paper. 2-20
Is the paper set in a proper
orientation?
Change the orientation in which the
paper is positioned.
—
Cannot print. Is the machine plugged in? Plug the power cord into an AC
outlet.
—
Is the machine powered on? Turn on the main power switch. 3-2
Is the printer cable
connected?
Connect the correct printer cable
securely.
2-3
Was the machine powered
on before the printer cable
was connected?
Power on the machine after
connecting the printer cable.
2-3
Is Press Status Key...
displayed at the top of the
screen?
Press the Status/Job Cancel key,
[Printing Jobs], and then [Resume
All Print Jobs] to restart printing.
—
Documents are
printed improperly.
Are the application software
settings at the PC set
properly?
Check that the printer driver and
application software settings are
set properly.
—
While the operation
panel was being used,
the keys locked up
and do not respond
when pressed.
Is the operation panel
locked?
Check the panel lock setting in
Embedded Web Server and
change the setting if necessary.
Embedded
Web Server
Operation
Guide
Symptom Checkpoints Corrective Actions
Reference
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