Chapter 6. Trouble-shootings
1） Terminal users get disconnected every a few minutes.
You can analyze the problem according to the prompts when disconnected:
Network is busy. It may be that the host is under high load operation, causing network
outages.
Server-side configuration fail, cannot connect to the Configuration Server. Please
check the internet connection of the host.
Invalid serial number. Please contact the supplier and explain the situation.
2） The host is not shown in host list.
The list is refreshing. Please wait a moment
The host list only displays hosts on the same network segment. Please check whether
the host and the terminal are on the same network segment.
Ping the host to see if the host responds to the zero client. If not, that maybe the
network problem or vMatrix not working properly.
The vMatrix Server Manager software is not installed on the host.
The vMatrix Server Manager software has just been installed, but the host has not
been restarted.
The host has just been powered on, but the vMatrix Server Manager software has not
been opened.
Run the “Diagnostic Tool” to check if the vMatrix Server Manager software working
properly.
If the hidden host function is set in the vMatrix Server Manager software, the terminal
needs to manually add the IP of the host.
3） Cannot log into the selected host.
You can analyze the problem according to the prompts:
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