Username or password are not available. Reset user’s password in “User Management”
page of the vMatrix Server Manager software.
The user are not create by the vMatrix Server Manager software; try to new create an
user in vMatrix to log in.
Go to the vMatrix Server Manager software, in “User Management” page, find the user
and right-click, chose “Properties” to check whether the user is disabled.
Server is busy. Run Task Manager on the host to check if the host CPU is under high
load operation, and unable to handle the new login users.
The vMatrix Server Manager software versions are not paired between the host and
zero client.
4） Terminal displays “Waiting to assign IP address ”.
Check whether network devices such as network cables are properly connected.
Make sure that the network connected to the terminal can automatically obtain an IP
address with DHCP, and select "Obtain an IP address automatically" option on the
"Network" page to try to obtain an IP address automatically.
Check whether the network's DHCP address pool is full and unable to assign IP
addresses.
Check whether there are duplicate IP in the network.
If the network connected to the terminal without DHCP, please go to “network” page
to set IP address manually.
5） USB devices do not work, there is no sound or there are lags on
scrolling or playing a video.
Run the vMatrix Server Manager software; open “user management”-“properties”-
“Configuration”-“user default settings”, check if “Graphic Acceleration”, “Audio” and
“USB Option” are disable. It is recommend using default configuration.
Run the diagnostic tool and check if the service is enable normally.
6） private device cannot display in terminal
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