Spare parts 5-5
Spare parts
Waters recommends that you replace only the parts mentioned in this
document. For spare parts details, see the Waters Quality Parts Locator on
the Waters Web site’s Services/Support page.
Troubleshooting with Connections INSIGHT
Connections INSIGHT
®
is an intelligent device management (IDM) Web
service by which Waters provides proactive service and support for the
ACQUITY UPLC system. To use Connections INSIGHT, you must install the
Connections INSIGHT service agent software on the system’s Empower or
MassLynx workstation. In a client/server system, you must also install the
service agent on the computer from which you control the system. The service
agent software automatically and securely captures and sends information
about the support needs of your system directly to Waters.
If you encounter a performance issue when using the Instrument Console, you
can manually submit a Connections INSIGHT request to Waters customer
support. Alternatively, you can use Remote Desktop, a real-time collaboration
option that controls the two-way connection with the ACQUITY UPLC system
by enabling the Connections INSIGHT iAssist service level.
Consult these sources for more information about Connections INSIGHT and
Connections INSIGHT iAssist:
• http://www.waters.com.
• Connections INSIGHT Installation Guide (part number 715001399)
• Connections INSIGHT User's Guide (part number 715001400)
• Your sales representative.
• Your local Waters subsidiary.
• Waters Customer Support
To submit a Connections INSIGHT request
1. Select Troubleshoot > Submit Connections INSIGHT request.
2. In the Connections INSIGHT Request dialog box, type your name,
telephone number, e-mail address, and a description of the problem.
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