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Phaser 3140/3155/3160 Printer Service Manual 3-11

Error Messages and Codes

Paper Jam 2

A Jam 2 occurs when there is a jam in front of or inside of the Fuser, or when the

media is stuck in the Exit Roller and in the Fuser just after passing through the

Feed Actuator.

If the media is rolled in the Fuser Roller, it can be caused by:

• A Fuser guide claw is broken or bent.

• The spring of a guide claw is broken or bent.

• The Heat Roller or Pressure Roller is seriously contaminated with toner.

Initial Actions

• Check the paper path for obstructions or debris.

• Cycle printer power.

• If the problem persists, refer to the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map References

■ Power Supply Board, PL1.0.1

■ Feed Actuator, PL6.0.57

■ Map 4 - 110V and 220V Power Supply

Boards

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1 Is the jam occurring in front of or

inside of the Fuser?

Replace the

Power Supply

(page 8-54).

If the problem

persists go to

step 2.

Go to step 2.

2 Is the jam occurring in the exit roller

and the Fuser just after passing

through the Feed Actuator?

Replace the

Feed Actuator

(page 8-40).

Complete.

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