Troubleshooting
WorkCentre 6505 Color Laser Multifunction Printer
User Guide
192
Stray black dots or white areas
(dropouts).
The paper is outside the
recommended specification
range.
Replace the paper with a recommended
size and type, and confirm that your
control panel and print driver settings
are correct. For details, see Supported
Paper and Media on page 56.
The transfer belt unit is old or
damaged.
Replace the transfer belt unit.
The toner cartridges are not
Xerox
®
toner cartridges.
Verify that the toner cartridges meet
specifications and replace them if
necessary. For details, see Consumables
on page 169.
• Vertical black or color
streaks or multiple colored
streaks or lines.
• Streaks in only one color.
The transfer belt unit is old or
damaged.
Replace the transfer belt unit.
The toner cartridges are not
Xerox
®
toner cartridges.
Verify that the toner cartridges meet
specifications and replace them if
necessary. For details, see Consumables
on page 169.
There is a problem with the
toner cartridge for that color.
Check the toner cartridge for damage
and replace if necessary.
Recurring smudges. Dirt in the paper path. Print several blank sheets until the
smudges disappear.
The paper is outside the
recommended specification
range.
Replace the paper with a recommended
size and type, and confirm that your
control panel settings are correct. For
details, see Supported Paper and Media
on page 56.
The transfer belt unit or fuser is
old or damaged.
Check the condition of the transfer belt
unit and the fuser and replace if
necessary.
Symptom Cause Solution
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