Troubleshooting
160
NXD/T-1200V Wall/Flush Mount Touch Panel
Troubleshooting Information (Cont.)
Symptom Solution
There is a crawling, dashed line on
the left border of the graphics.
• On some units at some resolutions, there are wavy lines across the entire
screen. This has been seen on middle resolutions and is referred to as the
"Mid Range Fallout" problem.
• This is due to the graphics controller settings in the firmware.
• Update firmware to the latest v2.XX. firmware.
• Visit the www.amx.com > Tech Center > Downloadable Files > Firmware
Files > Modero panels. Then Download the KIT file to your computer.
My Modero panel isn’t appearing in
my Workspace window.
• Verify that the System number is the same on both the NetLinx Workspace
window and the System Settings page on the Modero panel.
• Verify you have entered the proper NetLinx Master IP and connection
methods into the Master Connection section of the System Settings page.
• Refer to the System Settings Page section on page 102 for more
information.
My Modero panel can’t obtain a
DHCP Address
In requesting a DHCP Address, the DHCP Server can take up to a few minutes to
provide the address.
• Verify there is an active Ethernet connection attached to the rear of the
Modero before beginning these procedures.
•Select Diagnostics > Network Address, from the Main menu and verify the
System number.
• If the IP Address field is still empty, give the Modero a few minutes to
negotiate a DHCP Address and try again.
My NXT-BP battery pack is
blinking when I check the battery life
indicator.
• A blinking battery life LED indicates that there is less than 10% power
charge remaining on the battery.
• It is recommended that you fully charge the battery either in the
NXA-BASE/B battery base or in the NXT-CHG battery charger.
• Refer to the NXA-BASE/B Battery Base Kit (FG2255K) section on page 22
for more information.
I was using the power from PSN, and
when I connected my
NXA-BASE/B battery base to the
active panel, my screen went blank.
• Modero battery bases can not be "hot-swapped" or replaced without
powering down the Modero and removing the PSN connector.
If you are currently using a direct power connection to the panel and then wish
to connect an NXA-BASE/B.
First, power-down the panel and detach the rear power connection. Then,
remove any batteries from within the NXA-BASE/B and connect the battery
base to the underside of the panel.
After connecting the base to the un-powered panel, then run power to the panel
by either reconnecting the power cable to the rear of the panel or inserting the
NXT-BP batteries into the NXA-BASE/B.
• Refer to the NXA-BASE/B Battery Base Kit (FG2255K) section on page 22
and Installing the NXA-BASE/B to an NXT Modero Panel section on page 23
for more information.
My WEP doesn’t seem to be
working.
• WEP will not work unless the same default key is set on both the panel and
the AP.
• For example: if you had your access point set to default key 4 which was
01:02:03:04:05 and you set the Modero to key 1 which was also
01:02:03:04:05 it will not work. You have to set key 4 on the Modero to
01:02:03:04:0.
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