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Patient’s Bill of Rights
It is the intent of Animas Corporation to address and respect patients' rights in providing
care and services. It is the policy of Animas Corporation to provide services to all persons
without regard to race, color, national origin, religion, sex, age or disability. No person
shall be excluded from participation in or be denied the benefits of any service, or be
subject to discrimination because of race, color, national origin, religion, sex, age or
disability.
It is the responsibility of all Animas employees involved in interaction with the patient
through sales, education programs, customer service or any other means to understand and
promote this policy.
The patient is involved in his or her care as follows:
• The patient is given information to allow decision-making regarding care or services.
• Patient is involved in conflict resolution.
• Patient is involved in resolving ethical issues.
• The patient will have complaints heard, reviewed and resolved to the best of our
ability.
• The patient has a right to confidentiality and privacy with regards to their Medical
information.
• The patient has a right to have their communication needs met. Animas will work
with the patient to ensure that any language requirements, to include sign language
and any additional educational needs, are met.
• The patient has a right to have his or her property respected.
• The Animas Patient Administration Representative will discuss billing of co-pays and
deductibles as well as determination of whether the patient has on going ability to
pay for supplies. Animas will also address patients who lose insurance coverage.
If the patient believes that they have been denied a benefit of service because of race,
color, national origin, religion, sex, age or disability, they may file a Complaint of
Discrimination with the Manager of Animas’ Customer Service Department, either verbally or
in writing.
If the complaint is filed in writing, it should include a name, address, phone number and a
brief description of what occurred which led to the belief that the individual was
discriminated against. In this way the appropriate person may respond to the complaint.
The complaint may also be filed with external agencies such as the State Department of
Social Services, or the State Department of Health and Human Services.
Please contact Animas Corporation if there are any questions or concerns regarding this
information.
The Joint Commission
Animas is committed to the safety and care of its patients. As part of this commitment,
Animas is accredited by The Joint Commission, which sets the standards for quality of care
in the healthcare community.
If you would like to contact The Joint Commission regarding an issue, you may do so by fax
(630-792-5636) or mail (Office of Quality Monitoring, The Joint Commission, One
Renaissance Boulevard, Oakbrook Terrace, IL 60181). You will need to complete a Quality
Incident Report Form, which is available from the Joint Commission.
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