User's Manual Contents
Version 3.0 5 430HD and 440HD IP Phone
7.1.6 Manually Pairing the BToE PC/Laptop Application with the IP Phone ............................ 102
7.1.6.1 Manually Generating a Pair Code .................................................................... 102
7.1.6.2 Manually Connecting the IP Phone with the BToE PC/Laptop Application...... 102
7.1.6.3 Connecting the Skype for Business Client with the IP Phone .......................... 106
7.1.7 Making Sure IP Phone/ Skype for Business Client are Paired ........................................ 106
7.1.7.1 Making Sure Skype for Business Client is Paired ............................................ 106
7.1.7.2 Making Sure the IP Phone is Paired ................................................................ 107
7.2 Using BToE Functions ................................................................................................... 108
7.2.1 Signing in to the Phone from the Skype for Business Client ........................................... 108
7.2.2 Making a Call (Click-to-Dial) ............................................................................................ 109
7.2.3 Answering a Call .............................................................................................................. 109
7.2.4 Establishing a Unified Communications Call Conference ............................................... 111
7.2.5 Transferring a Call ........................................................................................................... 113
7.2.6 Switching the Primary Audio Device ................................................................................ 113
7.2.7 Routing Voice from a Video Call to the Phone ................................................................ 115
7.3 Using the Boss Admin Feature ...................................................................................... 116
7.3.1 Viewing who the Admins are on the Boss' Phone ........................................................... 116
7.3.2 Viewing who the Bosses are on the Admin's Phone ....................................................... 117
7.3.3 Viewing Bosses and Admins ........................................................................................... 118
7.3.4 Handling an Incoming Call for the Boss........................................................................... 118
7.3.5 Calling on Behalf of the Boss ........................................................................................... 118
7.3.5.1 Using Boss' Line Key ........................................................................................ 119
7.3.5.2 Keying in the Destination Phone Number ........................................................ 120
7.3.5.3 Pressing the CONTACTS Key ......................................................................... 121
7.3.6 Answering a Call on Boss' Phone .................................................................................... 121
7.3.7 Redirecting an Established Call to Boss' Voicemail ........................................................ 122
7.3.8 Redirecting an Incoming Call to Boss' Voicemail ............................................................ 122
7.3.9 Admin Handing Off a Call to Boss ................................................................................... 123
7.3.10 Boss Handing Off a Call to Admin ................................................................................... 123
7.3.11 Boss Monitoring Admins, Seizing a Call Put on Hold by an Admin ................................. 124
7.3.12 Admin Picks up a Call from Boss ..................................................................................... 124
7.3.13 Admin 1 Picks up a Call from Admin 2 ............................................................................ 124
7.3.14 Admin's Phone Notifies Recipient that Admin's Call is on Behalf of Admin's Boss ......... 125
7.3.15 Admin Calling Boss, Admin Calling a Recipient on Behalf of Boss ................................. 125
7.4 Viewing and Playing Voicemail Messages .................................................................... 126
7.4.1 Sending an Incoming Call Directly to Voicemail .............................................................. 127
8 Managing Calls on 2+ Phones with a Delegated Line, Using Sidecars ............... 129
9 Troubleshooting ...................................................................................................... 133
9.1 Uploading Logs to MS Server for Support Purposes ..................................................... 133
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