Avaya S8700 - Troubleshooting an Installation; Installing the Media Server Hardware

Troubleshooting an installation
Installing the Avaya S8700 Media Server with an Avaya G650 Media Gateway 287
December 2003
Troubleshooting an installation
This section provides some simple strategies for troubleshooting an installation of a media server. It
focuses on possible problems when
• Installing the media server hardware on page 287
• Configuring the media server hardware on page 288
• Installing the license and Avaya authentication files on page 289
Installing the media server hardware
The media server hardware includes the
• Media server(s)
• Ethernet switch
• Uninterruptible power supply (UPS)
• TN2312BP IP Server Interface circuit pack
.
Problem Solution
No power to the UPS - Make sure the UPS is plugged into the outlet.
- Make sure the outlet has power.
- See the user’s guide that comes with UPS for other solutions.
No power to the Ethernet switch - Make sure the Ethernet switch is plugged into the UPS or outlet.
- Make sure the UPS or outlet has power.
- See the user’s guide that comes with the Ethernet switch for other
solutions.
No power to the media server - Make sure the media server is plugged into the UPS.
- Make sure the UPS has power.
- Open the door on the front of the media server and push the power
button.
Servers aren’t shadowing - Make sure you are using a crossover cable.
- Make sure fiber optic cable is plugged in correctly. RX to TX and
TX to RX.
IPSI LEDs flash - Make sure it is in the correct slot: (slot 1 for G650 Media Gateway,
slot 2 for G600 Media Gateway, Tone-Clock slot for all others).
- Ping IPSI from server.
- Ping server from IPSI (it is connected to the top Services port on the
IPSI).