Avaya S8700 - Installing the License and Avaya Authentication Files

Troubleshooting an installation
Installing the Avaya S8700 Media Server with an Avaya G650 Media Gateway 289
December 2003
Installing the license and Avaya authentication
files
Cannot use SAT commands - Make sure you are using the correct IP address: 192.11.13.6 and
port (5023)
- Make sure you are using the correct login and password.
Cannot ping out to customer’s network - Make sure in the LAN security settings that "output from server" for
icmp are checked.
Cannot ping media server from
customer’s network
- Make sure in the LAN security settings that "input to server" for
icmp are checked.
Cannot access media server remotely - Make sure in the LAN security settings that "input to server" are
checked for telnet, https (Web access), and def-sat (SAT commands
access). The LAN security settings can be changed on the Web
interface with a direct connection to the media server.
LED display on IPSI is flashing - IPSI LED has not been programmed with switch and location
(DHCP)
- IPSI LED has not had an IP address assigned to it (static IP
addressing)
Cannot access IPSI for static addressing - Make sure you are plugged into the Services (top) port
- Make sure the ARP cache is cleared on the laptop. In an MS-DOS
window, type
arp -d 192.11.13.6 and press Enter.
No "V" on IPSI LED - IPSI is not connected to Ethernet switch or network. Connect cable
to bottom port on IPSI faceplate and to the Ethernet switch or the
customer’s network.
- Make sure port on Ethernet switch assigned to that IPSI is enabled.
"V" on IPSI LED is not filled in - IPSI does not have an IP address assigned to it.
- IPSI has not been administered.
Get alarm when first connect to IPSI - IPSI does not have current firmware. Upgrade firmware.
Get "Anonymous memory" message
when placing flashcard into PCMCIA
drive
- Flashcard may be faulty; replace it.
Problem Solution
Problem Solution
Cannot get files from RFA site - Provide the correct SAP number.
License file won’t install - Make sure there are not two license files on the server. If so, delete
one of them.
- May have corrupt file. Download file again from RFA site.
- If uploaded file using FTP, uploaded in ASCII mode instead of
binary mode. Upload using binary mode.
Media server is in no license mode - Normal situation when license file is first installed because it cannot
see the IPSIs; they do not have IP addresses yet.
ASG doesn’t work - Re-install Avaya authentication files.