Avaya S8700 - Troubleshooting an Installation

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Migrating to an Avaya™ S8700 Media Server with Avaya™ MCC1 or SCC1 Media Gateway
Troubleshooting an Installation
May 2003
Troubleshooting an Installation
This section provides some simple strategies for troubleshooting an installation of an S8700
Media Server. It focuses on possible problems when
• ‘‘Installing the media server hardware’’ on page 315
• ‘‘Configuring the media server hardware’’ on page 316
• ‘‘Installing the license and Avaya authentication files’’ on page 317
Installing the media server hardware
The media server hardware includes the
• Avaya S8700 Media Servers
• Ethernet switch
• Uninterruptible Power Supply
• TN2312AP IP Server Interface
.
Problem Solution
No power to the UPS - Make sure the UPS is plugged into the outlet.
- Make sure the outlet has power
- Refer to user’s guide that comes with UPS for other solutions.
No power to the Ethernet switch - Make sure the Ethernet switch is plugged into the UPS or
outlet.
- Make sure the UPS or outlet has power
- Refer to user’s guide that comes with the Ethernet switch for -
other solutions.
No power to the media server - Make sure the media server is plugged into the UPS.
- Make sure the UPS has power
- Open the door on the front of the media server and push the
power button
Servers aren’t shadowing - Make sure you are using a crossover cable.
- Make sure fiber optic cable is plugged in correctly. RX to TX
and TX to RX.
IPSI LEDs flash - Make sure it’s in the correct slot: (Tone-Clock slot for S8700
Multi-Connect, slot 2 for S8700 IP Connect)
- Ping IPSI from server
- Ping server from IPSI (connected to top Services port on
IPSI).