8. Troubleshooting
Problem
Cause Solution
Base Unit does not start up correctly.
A USB stick, ClickShare Button or
another USB device is connected to one
of its USB slots at start-up.
Remove the connected USB dev ice and
restart the unit.
Base Un it s oftware does not start up
correctly after software update
It seems to be in an endless loop during
startup
To recover, connect a keyboard to the
Base Unit. W hen the boot selection
menu comes up, press the arrow keys to
select a p re vio u s vers ion of t h e softw a re
and confirm by pressing Enter. Br owse
to the Web interface and update the
software again to the latest version.
During start-up the Base Unit freezes
a few minutes displaying the message
“ata_id[…]: HDIO_GE T_ IDENT IFY failed
for …”.
This is a k nown issue.
• The freeze lasts maximum 2 or 3
minutes. The Base Unit starts up
normally.
• Upgrade the Base Unit to the latest
software version to fix the problem.
Base Unit does not function prope rly.
The LAN IP address the B ase Unit
received from the DHCP server is in the
192.168.1.xxx range.
Disconnect the LAN cable.
In W indows XP, I c annot see the
ClickShare drive in the window “My
Computer”.
This problem might be caused by a
known is sue of Windows XP
You can find more details and
the appr opriate solution via link :
h
ttp://support.microsoft.com/k b/297694
ClickShare does not work on my Mac ClickShare with software version
01.01.00.0092 is not compatible with
MacBook with Retina display
This is a known issue. Upgrade the Base
Unit with the latest software version to fix
the problem.
ClickShare with software v ersion
01.01.00.0092 does not work on M ac’s of
which the resolution width is not dividable
by 4.
This is a known issue. Upgrade the Base
Unit with the latest software version to fix
the problem.
Virtualisation software like Para llels When using a virtualisation software on
Mac OS/X like Par allels, there are two
possiblities:
1. The user can assign the USB port to
te host mac hine ( OS/X). In that ca se,
Parallels content is treated like just
another application, in other words,
the users main display is screen
scraped and shown by C lickShare.
2. The user can assign the USB port to
the virtual m achine (e.g. Windows).
In that case, the W indows desktop
will be screen scraped in normal
mode. W hen in Unity mode, there
is n o W indows desktop. In that
case, it is better to use mode (1) as
described above.
ClickShare does not recover after my
Mac goes into standby
Known issue on OS X M ountain Lion
(version 10.8.x). The ClickShare client
cannot reconnect to the Button after
stanby.
•Nofix yet. U nplug and reconnect
the ClickShare Button to recover.
• Upgrade the Base Unit to the latest
software version.
Boot time takes a very long time. Unit
seems not to react for several minutes.
There is a known issue that causes the
boot process to freeze for 2-3 min.
• Just wait 2 or 3 minutes, the unit will
continue booting normally.
• Upgrade the Base Unit to the latest
software ver
sion.
Web Interface shows error in the
processes “
WiFi A cces s Point Daemon”
and/or “DHCP Ser ver”
Configuration file is corrupted Browse to the Configuration tab on the
Web Interfa
ce and press “Loa d Default
Settings”.
Connect a k
eyboard to the Base Unit.
When the boot selection m enu com es
up, press the arrow keys to select “Load
Defaul
t Settings” and confirm by pressing
Enter.
R5900004 CLICKSHARE 23/12/2014 97
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