Balance System SD (with v4.X software) 11
Warranty is Non Transferable.
Non-Warranty Service
A. Repairs and/or replacements not covered by this warranty may be performed by
BIODEX MEDICAL SYSTEMS, INC. at a factory authorized service location. Estimates of
repair charges may be requested, however, a charge for estimate preparation may
apply if the repair is later not authorized by the customer.
B. The cost of transportation into and out of the service location will be the responsibility
of the customer.
Service Procedure
A. If a service problem exists, take the following action:
1. Check to see that the problem occurs more than once.
2. Refer to the instruction manual and operations procedure.
3. Refer to the instruction manual Troubleshooting Guide.
B. If a service problem still exists:
1. Call BIODEX MEDICAL SYSTEMS, INC., Service Department at (800) 224-6339.
2. Keep yourself and the phone next to the equipment.
3. Service will ask for a brief description of the problem. We will ask specific questions
about the malfunction that occurred. This diagnostic process may take a few
minutes; therefore, call us when you can set aside an uninterrupted block of time.
4. After taking the information, we will advise on the action we will take.
5. Sometimes service personnel must consult with engineering and it may take time to
get back to you. Be sure to let the service representative know your schedule in
order for a call back to be made at a convenient time.
6. The return call may be from a person other than the one to whom you first reported
the problem.
7. After analyzing the problem, we will decide if the unit can be repaired on site, or
replacement parts will be sent.
8. If the unit must be returned, Biodex will provide a return materials authorization
number (R.M.A. #.) Pack the table in the carton that it was originally shipped in. It is
the customer's responsibility for any damage that occurs during shipping.
9. Non-warranty/non-service contract charges for repair are as follows:
a. Materials.
+
b. Time.
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c. Travel Zone.
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