7.5 In Case of any Problems
Information on your hardware and software configuration is necessary to analyze and finally
solve the problem you encounter.
If you have any questions or if any problem occurs, that is not mentioned in this document,
please contact your local retailer. The highly qualified staff will be glad to help you.
Please keep following information at hand:
Description of the error (the error message, .mpr file, .mps file, picture of setting or
any other useful information) and of the context in which the error occurred. Try to
remember all steps you had performed immediately before the error occurred. The
more information on the actual situation you can provide, the easier it is to track the
problem.
The serial number of the device located on the rear panel:
The software and hardware version you are currently using. On the Help menu, click
on “About”. The displayed dialog box shows the version numbers.
The operating system on the connected computer.
The connection mode (Ethernet, LAN) between computer and instrument.
Model: BCS-815 s/n°: 0001
Power: 200-240 VAC 50/60 Hz
Fuses: 10 AF Pmax: 1700 W
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