Brother MFC-J285DW Service Manual

Confidential
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2.1 Cross-section Drawings ........................................................................................ 2-3
2.1.1 Document scanning ..................................................................................... 2-3
2.1.2 Printer part ...................................................................................................2-3
2.2 Document Feeding/Recording Paper Feeding ..................................................... 2-4
2.2.1 Document feeding ........................................................................................ 2-4
2.2.2 Recording paper feeding path ...................................................................... 2-4
2.3 Function of Each Sensor/Roller ............................................................................ 2-5
2.4 Block Diagram ...................................................................................................... 2-6
2.5 Components ......................................................................................................... 2-7
3 ERROR INDICATION .................................................................................................... 2-8
3.1 Error Codes ..........................................................................................................2-8
3.2 Error Messages .................................................................................................. 2-12
3.3 Communications Error ........................................................................................ 2-15
4 TROUBLESHOOTING ................................................................................................ 2-19
4.1 Error Cause and Solutions ................................................................................. 2-19
4.2 Recording Paper Feeding Problems .................................................................. 2-52
4.2.1 Recording paper is not fed from paper tray ................................................ 2-52
4.2.2 The disc tray is not fed ............................................................................... 2-53
4.2.3 Two or more sheets of paper fed at a time ................................................ 2-53
4.2.4 Recording paper feeding at an angle ......................................................... 2-54
4.2.5 Recording paper is wrinkling ......................................................................2-54
4.2.6 Recording paper jam .................................................................................. 2-55
4.2.7 Disc tray jam ..............................................................................................2-57
4.2.8 Cannot perform duplex printing .................................................................. 2-58
4.3 Print-image Problems ......................................................................................... 2-59
4.3.1 Defective images ........................................................................................2-59
4.3.2 Troubleshooting by print-image defect .......................................................2-60
4.4 Software-related Problems ................................................................................. 2-71
4.4.1 Cannot print data ........................................................................................2-71
4.5 Network Problems ..............................................................................................2-72
4.5.1 Cannot print through a network connection ............................................... 2-72
4.6 Control Panel Problems ...................................................................................... 2-73
4.6.1 No display on the LCD ...............................................................................2-73
4.6.2 LED does not light up ................................................................................. 2-73
4.6.3 The control panel does not work ................................................................ 2-73
4.6.4 Touch panel inoperative ............................................................................. 2-73
4.7 Document Feeding Problems ............................................................................. 2-74

Brother MFC-J285DW Specifications

General

Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Economical printing	Yes
Print speed (ISO/IEC 24734) mono	12 ipm
Print speed (ISO/IEC 24734) color	10 ipm
Print speed (black, normal quality, A4/US Letter)	33 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Copier resize	25 - 400 %
Maximum copy resolution	- DPI
N-in-1 copy function (N=)	2, 4
Scan to	E-mail, File, Image, OCR
Scanner type	Flatbed scanner
Image formats supported	BMP, JPG, PCX, PNG, TIF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	HTM, PDF
Optical scanning resolution	1200 x 2400 DPI
Faxing	Color faxing
Fax memory	170 pages
Modem speed	14.4 Kbit/s
Fax transmission speed	7 sec/page
Digital sender	-
Maximum duty cycle	2500 pages per month
Number of print cartridges	4
Total input capacity	100 sheets
Total output capacity	50 sheets
Maximum print size	216 x 356 mm
Paper tray media types	Glossy paper, Photo paper, Transparencies
ISO A-series sizes (A0...A9)	A4
Photo paper sizes (imperial)	4x6, 5x7, 5x8 \
Paper tray media weight (imperial)	4 - 6 lbs
Display	LCD
Control type	Touch
Product color	Black
Display diagonal	1.8 \
Market positioning	Home & office
Ethernet LAN	No
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	SSID, WEP, WPA-PSK, WPA2-PSK
Online services supported	Box, Dropbox, Evernote, Facebook, Flickr, Google Drive, Picasa, Sky Drive
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print
Standard interfaces	USB 2.0
USB 2.0 ports quantity	1
Sound pressure level (copying)	50 dB
AC input voltage	100 - 120 V
AC input frequency	50 - 60 Hz
Power consumption (average operating)	- W
Sustainability certificates	ENERGY STAR
Package depth	457 mm
Package width	477 mm
Package height	228 mm
Package weight	9380 g
Storage temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	373 mm
Width	409 mm
Height	160 mm