Brother MFC-J285DW Service Manual

2-60
Confidential
4.3.2 Troubleshooting by print-image defect
Problems related to image defects can also be resolved by the end users by following the User
Check items.
If the same problem occurs, follow each procedure in the order of the number described in the Step
column in the tables below.
■ Completely blank
<User Check>
- Check if there is an ample amount ink volume.
- Carry out head cleaning.
- Replace it with a new ink cartridge.
Step Cause Solution
1 Maintenance unit stained Clean the maintenance unit.
(Refer to the diagram below)
2 The head property value is
incorrect
Enter the head property value.
(Refer to Chapter 5, Section 1.3.25)
3 Head flat cable connection failure Reconnect the head flat cable.
4 Carriage flat cable connection
failure
Reconnect the carriage flat cable.
5 Non-discharge of ink from head Carry out the recommended purge procedures. Refer
to "Recommended purge procedures" in Chapter 5,
Section 1.3.29 "Purge Operation (Maintenance mode
76)".
6 Ink supply tubes bent Replace the ink refill unit.
7 Carriage PCB defective Replace the carriage PCB ASSY.
8 Maintenance unit defective Replace the maintenance unit.
9 Head defective Replace the head/carriage unit.
10 Main PCB defective Replace the main PCB ASSY.
(cleaning)
Cleaner stick
Maintenance unit
(Front)

Brother MFC-J285DW Specifications

General

Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Economical printing	Yes
Print speed (ISO/IEC 24734) mono	12 ipm
Print speed (ISO/IEC 24734) color	10 ipm
Print speed (black, normal quality, A4/US Letter)	33 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Copier resize	25 - 400 %
Maximum copy resolution	- DPI
N-in-1 copy function (N=)	2, 4
Scan to	E-mail, File, Image, OCR
Scanner type	Flatbed scanner
Image formats supported	BMP, JPG, PCX, PNG, TIF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	HTM, PDF
Optical scanning resolution	1200 x 2400 DPI
Faxing	Color faxing
Fax memory	170 pages
Modem speed	14.4 Kbit/s
Fax transmission speed	7 sec/page
Digital sender	-
Maximum duty cycle	2500 pages per month
Number of print cartridges	4
Total input capacity	100 sheets
Total output capacity	50 sheets
Maximum print size	216 x 356 mm
Paper tray media types	Glossy paper, Photo paper, Transparencies
ISO A-series sizes (A0...A9)	A4
Photo paper sizes (imperial)	4x6, 5x7, 5x8 \
Paper tray media weight (imperial)	4 - 6 lbs
Display	LCD
Control type	Touch
Product color	Black
Display diagonal	1.8 \
Market positioning	Home & office
Ethernet LAN	No
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	SSID, WEP, WPA-PSK, WPA2-PSK
Online services supported	Box, Dropbox, Evernote, Facebook, Flickr, Google Drive, Picasa, Sky Drive
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print
Standard interfaces	USB 2.0
USB 2.0 ports quantity	1
Sound pressure level (copying)	50 dB
AC input voltage	100 - 120 V
AC input frequency	50 - 60 Hz
Power consumption (average operating)	- W
Sustainability certificates	ENERGY STAR
Package depth	457 mm
Package width	477 mm
Package height	228 mm
Package weight	9380 g
Storage temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	373 mm
Width	409 mm
Height	160 mm