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16.3 Cartridge Lock Will Not Lock | 49
16. Troubleshooting
This section describes several problems that may arise with the Lobo, and suggests
steps to resolve them. If you encounter a problem that you cannot solve with these
instructions, please contact your DuraLabel representative for support.
16.1 Printer Has No Power
16.2 Printer Doesn’t Respond to Commands
If the Lobo display is lit and yet the printer won’t respond to keyboard commands, first
try pressing Esc to exit out of any menu or submenu you might be in.
If that does not fix the problem and the Lobo is still unresponsive to all commands, you
will need to turn the Lobo off, wait five seconds, and then turn it on again. Unfortunately,
you will lose any label data that has not been saved.
16.3 Cartridge Lock Will Not Lock
If a print cartridge is in the Lobo but the Cartridge Lock will not turn clockwise to the
locking position, the print cartridge is probably not pushed down completely.
To fix this, press down lightly on the print cartridge with one hand while you turn the
Cartridge Lock clockwise with the other hand.
If the Cartridge Lock is in the locked position, but you are getting the error message
“Printer Not Ready, Please Secure Cartridge Lock,” please see the corresponding
Troubleshooting section.
NOTE: The Cartridge Lock should be easy to turn when everything is aligned correctly.
Don’t force the Cartridge Lock to turn if it isn’t turning easily; that may result in a break.
If using AC power:
• Check to make sure all plugs
are fully connected and secure,
including the plug into the Lobo,
the plug into the DC power
converter and the plug into the AC
power outlet.
• Check to make sure AC power
outlet is working.
• Is On/Off button turned to On
?
If using AC battery:
• Check to make sure battery is
installed correctly.
• Switch to AC power to test if printer
is working normally. If so, the
battery is probably not charged or
is not working properly.
• Is On/Off button turned to On
?
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