TP-00347-01 79
Chapter 6: Troubleshooting
This section provides information for verifying correct installation of your Q24/Q48 tape library and
troubleshooting any issues that might arise with it.
• "Installation Issues" on page 79
• "Troubleshooting Checks" on page 80
• "Removing Tape Cartridges from Ta
pe Library" on page 83
• "Emergency Release" on page 84
• "Upgrading the Library Firmware" on page 85
• "Service Diagnostics" on page 86
• "Error Codes" on page 87
Installation Issues
Issues encountered during the installation of the library are usually caused by cabling, application
software configuration errors, or an incorrectly configured operating system. If the host
application software is not communicating with the library after installation, check the following:
Cabling
Check that all cables to the tape library, including power, SAS and/or Fibre Channel, as well as
Ethernet and USB (if present) are properly seated in their respective sockets at both ends, and that
the tape library is powered on. If so, and the host is still not communicating successfully with the
library, then the cables themselves may need to be checked. If spare cables are available, this can
be achieved by replacing one cable at a time and assessing whether the problem is cured as a
result.
Power may be left on while exchanging any of the data cables, as their removal and replacement
will not
cause damage to the library.
Compatibility
Ensure that the library is compatible with the backup application you plan to use. For a list of
compatible application software, check with your backup application vendor.
Backup Application Installation
Refer to the documentation included with your backup application for instructions on how to
verify proper installation. Some backup software packages require an additional module to
communicate with the library media changer.
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