82 TP-00347-01
Chapter 6: Troubleshooting
Power
ISSUE SOLUTION
Library does not power up. Check all power cord connections.
Make sure the power switch on the front panel is in the <ON>
position.
Ma
ke sure there is power to the outlet. Try another working
outlet.
Replac
e the power cord.
Contact your service representative.
No display messages appear. Make sure the power cord is connected.
Make sure the power switch is on.
Power cycle the library.
Download the library firmware.
Contact your service representative.
<Media Attention> LED issues
ISSUE SOLUTION
Contamination by loose
debris:
Avoid contamination by ensuring that the library is installed in
a clean
, contamination-free environment. Tapes should be
stored vertically in their plastic cases. Clean the tape drive(s) as
needed.
Non-acclimated media: A tape should be acclimated for at
least 24 hours before being
used, particularly if it has been stored at a substantially
different temperature or level of humidity than the library.
Tape cartridge is
inco
mpatible:
Use only tapes that are compatible with the tape drive type.
See Section 4.14
Expired cleaning cartridge: Make sure you are using an Ultrium universal cleaning tape.
(m
a
x. 50 cleans)
Bad/defective/contaminated
media:
If the <Media Attention> LED is cleare
d and the tape drive is
clean, but the LED immediately re-displays each time a
particular tape is loaded, that tape should be suspected of
being defective.
Export the tape and load a known good tape. In some cases, a
tape can b
e worn out, have a defective tape memory, or have
been formatted as a Firmware Upgrade cartridge.
Any tape that is suspected of being defe
ctive or contaminated
should NOT be reused in any drive.
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