TP-00347-01 81
Troubleshooting Checks
Errors Displayed on Operator Control Panel (OCP)
ISSUE SOLUTION
"!" in library operator panel
inventor
y display
Export the tape cartridge marked with an "!" in the inventory.
The tape cartridge is either damaged, incompatible with the
tape drive, or the wrong type for the attempted operation.
To find the compatible tape cartridges for your library, see
"Use and Care of Tape Cartridges" on page 29
There is an error code on the
LCD
Look up the error code, try to resolve the failure, and cycle the
power. See "Error Codes" on page 87.
Media
ISSUE SOLUTION
Cleaning or data tape
inco
mpatible with drive.
Make sure you are using data and cleaning tapes that are
compatible with the drive and model of your library.
The library automatically unloads incompatible tapes, the
<Me
dia Attention> LED flashes, and an exclamation mark (!) is
displayed in the inventory display for the indicated slot
number.
Export the media in order to clear the state.
Cannot write to or read from
tape.
Ma
ke sure that the tape is write enabled (move the
write-protect switch to the enabled position).
Make sure you have the appropriate data tape for your library
model.
M
ake sure you are using an Ultrium tape that has not been
degaussed.
Do not degauss Ultrium tapes.
Make sure that the tape has not been exposed to harsh
envir
onmental or electrical conditions and is not physically
damaged in any way.
Many backup applications do not read or write to tapes that
we
re created using a different backup application. In this case,
perform an erase, format, or label operation on the tape.
Make sure you understand any data protection or overwrite
prot
ection schemes that your backup application may be
using, which could prevent you from writing to a given tape.
Retry the operation with a different, known good tape.
Clean the tape drive using:
- OCP, see "Service Menu" on page 42
- RMU, see "Cleaning Tape Drive(s)" on page 65
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