104 Installation and Service Guide: Printer Controller EB-34
Troubleshooting
Startup (cont.)
Control panel screen
and Activity light
appear as follows:
Possibly one of the following:
• Wrong, missing, incorrectly
connected, or faulty DIMM(s)
• Faulty motherboard
1 Recheck all cables and connections.
2Reboot the EB-34.
3 If the problem persists, verify that the DIMM(s) are
installed as described in the DIMM section on page 56.
Check for incorrect type, wrong capacity, missing, or
faulty DIMM(s). Reseat the DIMM(s) to remove any
oxidation on the connector (see page 57).
4 If the problem persists, you may need to replace the
motherboard (see page 51).
Control panel screen
and Activity light
appear as follows:
Possibly one of the following:
• Faulty disk in the DVD drive
• Faulty motherboard
1Reboot the EB-34.
2 If the problem occurs when you are trying to install
software from bootable media (DVD or CD), the media
may be damaged. Try another DVD or CD.
3 If the problem persists, replace the motherboard.
(see page 51).
Control panel screen
and Activity light
appear as follows:
Possibly one of the following:
• Faulty or incorrectly connected
hard disk drive data cable
• Hard disk drive power cable
disconnected
• Faulty hard disk drive
• Faulty motherboard
1 Recheck all cables and connections. Make sure that the
hard disk drive data cable is connected to the correct
SATA connector on the motherboard (see Figure 9 on
page 37).
2Reboot the EB-34.
3 If the problem persists, replace the hard disk drive SATA
cable.
4 If the problem persists, replace the hard disk drive
(see page 66).
If replacing the hard disk drive does not correct the
problem, reinstall the old hard disk drive in the system.
5 If the problem persists, replace the motherboard.
(see page 51).
Table 4: EB-34 error messages and conditions
Symptom Possible cause Suggested action
Activity light status:
Off, then
solid red.
Activity light status:
Blinking amber,
then solid red.
Activity light status:
Blinking amber.
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