Enterasys RoamAbout RBT-4102 - Getting Help

xiv Preface
Getting Help
Foradditionalsupportrelatedtothisdeviceordocument,contactEnterasysNetworksusingone
ofthefollowingmethods.
BeforecallingEnterasysNetworks,pleasehavethefollowinginformationready:
•YourEnterasysNetworksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem
•Theserialand
revisionnumbersofallinvolvedEnterasysNetworksproductsinthenetwork
•Adescriptionofyournetworkenvironment(forexample,layout,andcabletype)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Thedevicehistory(forexample,haveyoureturnedthedevicebefore,isthisarecurring
problem)
•Any
previousReturnMaterialAuthorization(RMA)numbers
Courier font Used for examples of information displayed on the screen.
Courier font in italics Indicates a user-supplied value, either required or optional.
[ ] Square brackets indicate an optional value.
{ } Braces indicate required values. One or more value may be required.
| A vertical bar indicates a choice in values.
[x | y | z] Square brackets with a vertical bar indicates a choice of a value.
{x | y | z} Braces with a vertical bar indicate a choice of a required value.
[x {y | z} ] A combination of square brackets with braces and vertical bars indicates a
required choice of an optional value.
Convention Description
World Wide Web: http://www.enterasys.com/services/support
Phone: 1-800-872-8440 (toll-free in the U.S. and Canada) or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/services/support/contact
Email: support@enterasys.com
To expedite your message, please type [RoamAbout] in the subject line.
To send comments or suggestions concerning this document to the Technical Writing Department:
techpubs@enterasys.com
To expedite your message, include the document Part Number in the email message.