Epson WorkForce Pro WF-C879R - Page 247

Cannot Send and Receive Faxes (Windows)
Make sure the computer and the printer are connected correctly. e cause and solution to the problem dier
depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor 3 to check the connection status for the computer and the printer.
You need to install EPSON Status Monitor 3 to enable this feature. You can download it from the Epson website.
1.
Access the printer driver.
❏ Windows 10/Windows Server 2019/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel > View devices and printers
in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing
preferences
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-
click on your printer, or press and hold it and then select Printing preferences
❏ Windows 7/Windows Server 2008 R2
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound.
Right-click on your printer and select Printing preferences.
2.
Click the Maintenance tab.
3.
Click EPSON Status Monitor 3.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏
e
printer is not recognized over a network connection
“Cannot connect to a Network” on page 211
❏ e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Windows)” on page 213
Check the following if a connection has been established.
❏ e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Windows)” on page 214
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes
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