FARO
®
Laser Scanner Manual
156
Chapter 11: Error Messages
Chapter 11: Error Messages
Error Message Description Action
Internal Error: Invalid parameter The scanner parameters are
inconsistent.
Restart scanner. If the problem
still occurs after restart, contact
FARO Customer Service.
Distance measurement tolerance
exceeded
The white reference area on the
scanner’s base gave inconsistent
measurements.
Check cleanliness of this
reference area, mirror, and
lenses.
error The device could not be found. Restart scanner. If the problem
still occurs after restart, contact
FARO Customer Service.
Color acquisition failure Color acquisition has stopped
unexpectedly. Probably color
acquisition is not complete.
Save log file and contact FARO
Customer Service.
Out of time failure This indicates an internal
scanner error.
Restart scanner. If the problem
still occurs after restart, contact
FARO Customer Service.
Module Status Error Module Status Error: Data
version mismatch.
Internal scanner communication
problem. Ask FARO Customer
Service for a firmware upgrade.
Scanner Operation Failure Internal scanner error. Restart scanner. If the problem
still occurs after restart, contact
FARO Customer Service.
Command not executed Command could not be executed
because of a previous running
scan operation. A scan is still
active, you cannot start the next
operation now.
Wait until the scan has finished.
Scanner temperature too low Temperature of the scanner is
too low. Scanning is not possible.
Warm up the scanner before
further use.
Temperature too high Temperature of the scanner is
too high. Scanning is not
possible.
Shut down the scanner and let it
cool down or check if the fan is
running. If not enable fan cooling
under Manage - Sensors -
Temperature.
Internal memory full The internal scanner hard drive is
full.
Try to free some space by
deleting wallpapers, operators,
projects or profiles. If that does
not help, contact FARO customer
service.
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