FARO
®
Laser Scanner Manual
172
Not Covered
• Misuse
• Intentional damage
• Wear and tear of probes, ball bars, auxiliary hardware products such as
cables, wrenches, hex keys, screwdrivers, etc.
Computer Covered
• FARO contracts with 3rd party service providers for this service for up to 3
years. The terms and conditions of FARO’s contract with the provider apply
herein and are incorporated herein by reference.
• Typically, these services include repair of the computer, memory cards, and
video monitors.
Not Covered
• All exclusions contained in the 3rd party service providers policy which is
incorporated herein by reference.
• Software operating system installation.
• User intentional or unintentional removal of key software property or files.
Software Coverage
Covered
• Periodically, FARO Technologies may release maintenance updates of its
proprietary software. This will be supported through the life of the product
version. All enhancement and functionality upgrades will be available in the
next full version for a fee.
Not Covered
• End users are responsible for the procurement and installation of 3rd party
authored or S/W updates as required to use with FARO authored software
products, unless FARO Technologies resold these packages to the end
user as an authorized reseller. Examples of 3rd party authored S/W are:
DOS, Windows, AutoCAD, AutoSurf, SurfCAM, and others.
Premium Service Plans
The Premium Service Plans additionally provide loaner FARO
®
Laser Scanner
FocusS 150s and Computers when service is required. All equipment shipping
costs are paid for by FARO (both ways). FARO will make its best effort to ship
all loaner Focus
S
150s within 24 hours of the receipt of the purchasers request.
Once the need for a service has been verified by FARO, FARO will make its
best effort to ship all loaner computers within 72 hours of the receipt of the
purchaser’s request.
To Next Page
Loading...
