15 Problem Solving
472
Problem Solving
15
016-543
[Cause] The specified domain was deleted from ApeosWare Authentication Management or
ApeosWare Authentication Agent.
[Remedy] Select [Refresh] on the [Domain] screen, and update the domain information, or add
the domain to ApeosWare Authentication Management or ApeosWare Authentication
Agent.
016-545
[Cause] The specified domain was deleted from ApeosWare Authentication Management or
ApeosWare Authentication Agent.
[Remedy] Adjust the times of the computer of the active directory and the computer on which
ApeosWare Authentication Management or ApeosWare Authentication Agent is
installed. Also, if the Windows Time Service of the computer on which the
Authentication Agent is installed has stopped, start the service.
For more information on the process, refer to the manual for the Authentication Agent.
016-546
[Cause] A Local User tried to obtain the information of another user.
[Remedy] Contact our Customer Support Center.
016-548
[Cause] The machine is not registered in the ApeosWare Authentication Management or
ApeosWare Authentication Agent.
[Remedy] Register the machine in the ApeosWare Authentication Management or ApeosWare
Authentication Agent.
For more information on the process, refer to the manual for ApeosWare Authentication Management or ApeosWare
Authentication Agent.
016-553
[Cause] ApeosWare Authentication Management or ApeosWare Authentication Agent does not
support the interface version of the machine.
[Remedy] You must upgrade ApeosWare Authentication Management or ApeosWare
Authentication Agent's version. Check whether the machine supports ApeosWare
Authentication Management or ApeosWare Authentication Agent to being upgraded.
016-554
[Cause] The login name and password used for domain user authentication of ApeosWare
Authentication Management or ApeosWare Authentication Agent is invalid.
[Remedy] Correctly set the login name and password used for domain user authentication of
ApeosWare Authentication Management or ApeosWare Authentication Agent.
016-555
[Cause] Connection to ApeosWare Authentication Management or ApeosWare Authentication
Agent to the database or the active directory timed out.
[Remedy] Check whether you can connect from ApeosWare Authentication Management or
ApeosWare Authentication Agent to the database or the active directory.
For more information on the process, refer to the manual for ApeosWare Authentication Management or ApeosWare
Authentication Agent.
016-556
[Cause] Connection to ApeosWare Authentication Management or ApeosWare Authentication
Agent to the database timed out because of an overload.
[Remedy] Because the service is overloaded, wait for a while, and then execute authentication
again.
If the error still is not resolved, check ApeosWare Authentication Management or
ApeosWare Authentication Agent.
For more information on the process, refer to the manual for ApeosWare Authentication Management or ApeosWare
Authentication Agent.
016-557
[Cause] Authentication Agent internal error occurred.
[Remedy] Check ApeosWare Authentication Management or ApeosWare Authentication Agent.
For more information on the process, refer to the manual for ApeosWare Authentication Management or ApeosWare
Authentication Agent.
Error Code Cause and Remedy
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