Error Code
473
Problem Solving
15
016-558
[Cause] The machine received an unknown error from ApeosWare Authentication Management
or ApeosWare Authentication Agent.
[Remedy] Contact our Customer Support Center.
016-559
[Cause] A remote download parameter error occurred. An invalid value is set for essential system
data.
[Remedy] Confirm the settings for essential system data.
016-560
[Cause] A communications error occurred between the machine and ApeosWare Authentication
Management or ApeosWare Authentication Agent.
[Remedy] Check whether the network cable is connected, and confirm the settings of ApeosWare
Authentication Management or ApeosWare Authentication Agent. Also, print a
Configuration Report, and if the DNS address of the server is set to "Server Name / IP
Address" for "Authentication Agent", check whether DNS is enabled.
016-562
[Cause] Multiple entries containing the same smart card information were found in the guest
database of Active Directory, ApeosWare Authentication Management or ApeosWare
Authentication Agent.
[Remedy] Correct the guest database entries of Active Directory, ApeosWare Authentication
Management or ApeosWare Authentication Agent so that they do not contain the
same smart card information.
016-563
[Cause] The job cannot continue because there is insufficient memory for the Image Extension
Kit.
[Remedy] Select Standard for the image quality. If the error still is not resolved, contact our
Customer Support Center.
016-564
[Cause] Failed to authenticate the Remote Download server.
[Remedy] Confirm the login name and password to access the Remote Download server. If the
error still is not resolved, contact the Customer Support Center.
016-569
[Cause] Authentication Agent error
[Remedy] Contact our Customer Support Center.
016-574
[Cause] The machine failed to transfer data using FTP of the Scan to PC service because the host
or server name of the FTP server could not be resolved when accessing the DNS server.
[Remedy] Confirm the connection to the DNS server. Check whether the FTP server name is
registered correctly on the DNS server.
016-575
[Cause] The machine failed to transfer data using FTP of the Scan to PC service because the
DNS server address was not registered on the machine.
[Remedy] Specify the correct DNS server address. Or, specify the destination FTP server by using
its IP address.
016-576
[Cause] The machine failed to transfer data using FTP of the Scan to PC service because it could
not connect to the FTP server.
[Remedy] Ensure that both the destination FTP server and the machine are available for network
communications, by checking the following conditions:
The IP address of the server is set correctly.
The network cables are plugged in securely.
016-577
[Cause] Unable to connect to the FTP service of the destination server.
[Remedy] Take one of the following measures:
Check whether the FTP service of the server is activated.
Check whether the FTP port number of the server is correctly registered on the
machine.
Error Code Cause and Remedy
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