Error Code
483
Problem Solving
15
016-790
[Cause] Unable to send an e-mail with Split Send because of exceeding the maximum number
of splits allowed.
[Remedy] Take one of the following measures:
Reduce the file size for [Quality/File Size].
Increase the value for [Maximum Split Count].
For more information on [Quality/File Size], refer to "5 Scan" > "E-mail Options/Filing Options" > "Quality/File Size
(Specifying an Image Compression Ratio When Scanning)" in the User Guide.
For more information on [Maximum Split Count], refer to "Maximum Split Count" (P.249).
016-792
[Cause] Failed to acquire the specified job history when printing a Job Report.
[Remedy] The specified job history does not exist.
016-794
[Cause] Media is not inserted correctly.
[Remedy] Check whether the media is inserted correctly.
016-795
016-796
016-797
[Cause] An error occurred when reading the data on the media.
[Remedy] On a computer, confirm the content recorded on the media.
016-798
[Cause] Unable to print a document because the hard disk is not installed.
[Remedy] Install the hard disk, and try printing again. Contact our Customer Support Center.
016-799
[Cause] An invalid print parameter is included in the print data of the application, or the print
data and the Print Setup settings may not match.
[Remedy] Check the print data of the application and the Print Setup settings, and try printing
again.
017-700
[Cause] ThinPrint .print connection timed out.
[Remedy] Confirm the connection to the ThinPrint .print.
017-701
[Cause] An error occurred while connecting to ThinPrint .print.
[Remedy] Confirm the connection to the ThinPrint .print.
017-702
[Cause] The data sent to ThinPrint .print is invalid.
[Remedy] Confirm the connection to the ThinPrint .print.
017-703
[Cause] The print data sent from ThinPrint .print exceeded the maximum size of the machine.
[Remedy] Split the job, and try printing again.
017-704
[Cause] An internal error occurred.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. Send the job again.
017-705
017-706
017-707
017-708
[Cause] ThinPrint.Engine SSL authentication error.
[Remedy] Check the server certificate information (expiry date and address) that is registered to
ThinPrint.Engine.
017-709
[Cause] An SSL communication error occurred between ThinPrint .print and the machine.
[Remedy] Check the settings of the machine.
017-713
[Cause] The SMTP server does not support STARTTLS.
[Remedy] Change SSL/TLS communication setting to other than [STARTTLS].
Error Code Cause and Remedy
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