15 Problem Solving
484
Problem Solving
15
017-714
[Cause] SSL connection to the SMTP server failed.
[Remedy] Confirm whether the SMTP server supports SSL connection. If the server supports it,
check the port number of the SMTP server. If the error still is not resolved, contact our
Customer Support Center.
017-715
[Cause] SMTP server SSL server authentication error. The server certificate is invalid.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can avoid this error by
setting [SMTP-SSL/TLS Communication] in [SSL/TLS Settings] to [Disabled], however
the validity of the server cannot be warranted.
017-716
[Cause] SMTP server SSL server authentication error. It is before the valid period of the server
certificate.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can avoid this error by
setting [SMTP-SSL/TLS Communication] in [SSL/TLS Settings] to [Disabled], however
the validity of the server cannot be warranted.
017-717
[Cause] SMTP server SSL server authentication error. The server certificate expired.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can avoid this error by
setting [SMTP-SSL/TLS Communication] in [SSL/TLS Settings] to [Disabled], however
the validity of the server cannot be warranted.
017-718
[Cause] SMTP server SSL server authentication error. The server name and certificate do not
match.
[Remedy] Use the valid SSL server certificate of the SMTP server. You can avoid this error by
setting [SMTP-SSL/TLS Communication] in [SSL/TLS Settings] to [Disabled], however
the validity of the server cannot be warranted.
017-719
[Cause] SMTP server SSL server authentication error. SSL authentication internal error.
[Remedy] Execute the operation again. If the error still is not resolved, contact our Customer
Support Center.
017-723
[Cause] Character strings the DocuWorks Direct Print feature does not support are used.
[Remedy] Print the file from DocuWorks Viewer via the PCL print driver.
017-725
[Cause] An error occurred while receiving a print job when the Force Annotation is enabled.
[Remedy] Incorrect name is set for the template of the Force Annotation.
Confirm the name of the template registered in the machine.
017-729
[Cause] When the machine is used as a print job storage device, print job sending was stopped
temporarily because the number of jobs in the machine exceeded the maximum
receivable volume or the space for spool data was insufficient.
[Remedy] Take one of the following measures:
Set to spool data to the hard disk from the setting of the storage destination machine.
Set [IPP] under [Properties] > [General Setup] > [Memory Settings] to [Spool to Hard
Disk] by CentreWare Internet Services.
Wait for a while and send the job again.
017-730
[Cause] When the machine is used as a print job storage device, the computer failed to send a
job to the machine because a network error occurred.
[Remedy] Confirm the followings:
The network cable is connected properly.
The storage destination machine is powered on.
The IPP port of the storage destination machine is enabled.
If the error still is not resolved, contact our Customer Support Center.
Error Code Cause and Remedy
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