Gateway Notebook Reference Guide

CHAPTER 9: Troubleshooting
116
Ethernet
Ethernet troubleshooting is covered under “Networks (wired)”
on page 127.
File management
A file was accidentally deleted
• Recover the file from the Recycle Bin by following the
instructions in “Deleting files and folders” in your online
User Guide.
Fingerprint reader
The fingerprint reader does not recognize your fingerprint
• Make sure that you are using the correct method for
swiping your finger. For more information, see
“Running the TouchStrip Tutorial” on page 30.
• Make sure that you are using a finger that you have
enrolled. For more information, see “Enrolling your
fingerprints” on page 30.
• For more information about troubleshooting the
fingerprint reader, click (Start), All Programs,
Protector Suite QL, then click Help.
Caution
If a file was deleted while holding down the SHIFT key or if the
Recycle Bin has been emptied, the file cannot be restored.
Help
For more information about restoring deleted files, click Start,
then click Help and Support. Type the keyword System Restore in
the Search Help box, then press E
NTER.

Gateway Notebook Specifications

General

Brand	Gateway
Category	Laptop
Processor	Varies by model (Intel Celeron, Pentium, Core i3, Core i5, AMD Ryzen)
RAM	Varies by model (8GB, 16GB)
Storage	Varies by model (256GB SSD, 512GB SSD, 1TB HDD)
Display	Varies by model (14-inch, 15.6-inch, FHD)
Operating System	Windows 10 or Windows 11
Graphics	Intel UHD Graphics
Battery	Varies by model
Weight	Varies by model