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Gateway Notebook Reference Guide

Gateway Notebook
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CHAPTER 9: Troubleshooting
124
Make sure that the modem cable is less than 6 feet
(1.8 meters) long.
Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging
a working telephone into the telephone wall jack.
If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that
all messages are cleared and call waiting is disabled
before using the modem. Contact your telephone
service to get the correct code to temporarily disable
the service. Also make sure that the modem dialing
properties are set appropriately.
To check the dialing properties:
1 Click (Start), then click Control Panel. The
Control Panel window opens.
2 Click Hardware and Sound.
3 Click the Phone and Modem Options. The Phone
and Modem Options dialog box opens.
4 Click the Dialing Rules tab.
5 Click the location from which you are dialing, then
click Edit. The Edit Location dialog box opens.
6 Make sure that all settings are correct.
Disconnect any answering machine, fax machine, or
printer that is on the same line as the modem. Do not
connect these devices to the same telephone line as the
modem.
Make sure that you are not using a digital, rollover, or
PBX line. These lines do not work with your modem.
Check for line noise (scratchy, crackling, or popping
sounds). Line noise is a common problem that can cause
the modem to connect at a slower rate, abort
downloads, or even disconnect. The faster the modem,
the less line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single
number (such as 1). When the dial tone stops, listen for
line noise. Wiggle the modem cable to see if that makes
a difference. Make sure that the connectors are free
from corrosion and all screws in the wall or telephone
wall jack are secure.
Help
For more information about dialing properties, click Start,
then click Help and Support. Type the keyword dialing in the
Search Help box, then press E
NTER.

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Gateway Notebook Specifications

General IconGeneral
BrandGateway
CategoryLaptop
ProcessorVaries by model (Intel Celeron, Pentium, Core i3, Core i5, AMD Ryzen)
RAMVaries by model (8GB, 16GB)
StorageVaries by model (256GB SSD, 512GB SSD, 1TB HDD)
DisplayVaries by model (14-inch, 15.6-inch, FHD)
Operating SystemWindows 10 or Windows 11
GraphicsIntel UHD Graphics
BatteryVaries by model
WeightVaries by model

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