www.gateway.com
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You can also call your telephone service and have the
telephone line checked for noise or low line levels.
• Try another telephone line (either a different telephone
number in your house or a telephone line at a different
location). If you can connect on this line, call your
telephone service to fix the original line.
• Try connecting with the modem at a lower connection
speed. If reducing the connect speed lets you connect,
call your telephone service. The telephone line may be
too noisy.
You cannot connect to the Internet
• The ISP may be having technical difficulties. Contact
your ISP for technical support.
• See if the modem works with a different
communications program. The problem may be with
just one program.
• Review the troubleshooting information under
“Internet” on page 118.
Your 56K modem does not connect at 56K
• Current FCC regulations restrict actual data transfer
rates over public telephone lines to 53K. Other factors,
such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed even
further.
If your notebook has a v.90 modem, the speed at which
you can upload (send) data is limited to 33.6K. If your
notebook has a v.92 modem, the speed at which you
can upload data is limited to 48K. Your ISP may not
support 48K uploads.
Your fax communications program only sends and receives
faxes at 14,400 bps when you have a 56K modem
• Current fax technology only supports a maximum send
and receive rate of 14,400 bps.
The modem is not recognized by your notebook
• Make sure that the line connected to the modem is
working and plugged into the appropriate port on your
notebook. For the location of your modem jack, see
“Right” on page 8.
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