Gilbarco TRIND - Field Problem Survey

Testing and Troubleshooting Field Problem Survey
Page 8-16 MDE-3664B TRIND® Start-up, Service, and Parts Manual · June 2013
Field Problem Survey
In the event of a problem requiring technical support from Gilbarco, make a copy of this form,
gather the following survey information before calling (1-800-743-7501), and fax the form to
336-547-5359. This will facilitate delivery of the assistance you need. Do not write on this
form. Make copies to ensure that a clean copy is available for future field problem surveys.
ASC Name Company Number
Station Name POC Number
* G-SITE/CRIND Information C2____
_ PC_____ InfoScreen
®
_____ Monochrome_____ Single-line_____
# of Dispensers at site ________
# of Dispensers with problem ________
Detailed description of problem(s)/symptom(s):
Problem Dispenser
* Gateway Board LEDs On Of
f Pulsing * Data Control Board LEDs On Off Pulsing
‘A’ TX & RX ’Heartbeat’ CR5
‘B’ TX & RX RS-485 TX CR11
CPU RS-485 RX CR10
PWR VCC CR2
EPP 12V CR3
* Ligh
t/Micro Reader Board LEDs A on A of
f A Pulsing B on B off B pulsing
Stat
Okt
Sync
Address of CRIND Logic Boards A__________ B__________
Address of Gateway Board A__________ B__________
Address of TRIND Regulator (Old System) JP4(8)__________ JP3(4)__________ JP2(2)__________ JP1(1)__________
Dip Switches (New System) JP2(1)__________ JP3(2)__________ JP4(4)__________ JP5(8)__________
CRIND Boards -G and Revision Level
Gateway Board -G and Revision Level
* Check on
e