Hitron CGNV - Page 113

TROUBLESHOOTING
Version 4.2.7.2, 05/2014. Copyright 2012 Hitron Technologies
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Version 4.2.7.2, 05/2014. Copyright 2014 Hitron Technologies
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Hitron CGNV User’s Guide
2
If the default username and password do not work, you need to reset the CGNV.
See Resetting the CGNV on page 26. All user-configured data is lost, and the
CGNV is returned to its default settings. If you previously backed-up a more
recent version your CGNV’s settings, you can now upload them to the CGNV;
see The Backup Screen on page 87.
Problem: I Cannot Access the CGNV or the Internet
1 Ensure that you are using the correct IP address for the CGNV.
2 Check your network’s hardware connections, and that the CGNV’s LEDs display
correctly (see LEDs on page 19).
3 Make sure that your computer is on the same subnet as the CGNV; see IP
Address Setup on page 22.
4 If you are attempting to connect over the wireless network, there may be a
problem with the wireless connection. Connect via a LAN port instead.
5 If the above steps do not work, you need to reset the CGNV. See Resetting the
CGNV on page 26. All user-configured data is lost, and the CGNV is returned to
its default settings. If you previously backed-up a more recent version your
CGNV’s settings, you can now upload them to the CGNV; see The Backup
Screen on page 87.
6 If the problem persists, contact your vendor.
Problem: I Cannot Access the Internet and the DS and US LEDs
Keep Blinking
Your service provider may have disabled your Internet access; check the Status >
DOCSIS WAN screen’s Network Access field (see
The DOCSIS WAN Screen on
page 42).
Problem: I Cannot Connect My Wireless Device
1 Ensure that your wireless client device is functioning properly, and is configured
correctly. See the wireless client’s documentation if unsure.
2 Ensure that the wireless client is within the CGNV’s radio coverage area. Bear in
mind that physical obstructions (walls, floors, trees, etc.) and electrical