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11.3.
Backup log files
You can monitor operating history, including faults, to investigate the root cause. Please
refer to the following procedures to export log files from PPC and SBC.
11.3.1. PPC log files
1. Press the Windows key() on a keyboard connected to the PPC to open the OS desktop.
2. Run File Explorer from the menu on the left side of the screen.
3. Move to the/home/acm/log/app folder.
4. Log files are saved by date and are named acm-YYYYMMDDlog. Please select the
file(s) for the date(s) you are interested in and copy them to a USB flash drive.
11.3.2. SBC log files
The SBC does not have any interface devices. You may need to connect a keyboard, a
mouse, and a monitor to the SBC first. If your SBC is configured to use Remote Desktop
or similar programs, you can also access it remotely.
1. Go to the ‘C:\AcmAdapter\Log’ directory.
2. Select the files that you want. SBC log files are named ‘AcmAdapter-Y-MM- DD.log’
3. Copy and paste the files to a USB flash drive.