Troubleshooting 12-7
Writer: Karen Williams Saved by: Rebecca Wiggins Saved date: 01/26/98 11:52 AM
Part Number: 203118-001 File name: Ch12.doc
Solving External Device Installation Problems
Refer also in this chapter to the section(s) specific to the device,
such as the “Solving Audio Problems” or “Solving External
Monitor Problems” sections. If the device is connected to a USB
connector, refer also to the “Solving USB Problems” section.
Solving External Device Installation Problems
Problem Possible Cause Solution
External device is
not recognized as
part of the system
or does not work.
Appropriate software is
not installed; settings
are incorrect.
For installation and
configuration information,
refer to the
documentation that came
with your computer, your
operating system, and
the external device.
Power switch of
external device is
turned off.
1. Turn on external
device power switch.
2. Turn the system off,
then on.
External device
may not be
securely connected.
Make sure external
device is securely
connected.
External device
and expansion base
are not receiving
electrical power.
Make sure both
power cords are securely
connected to
electrical outlets.
Verify electrical power
supply to both outlets.
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