Troubleshooting 12-13
Writer: Karen Williams Saved by: Rebecca Wiggins Saved date: 01/26/98 11:52 AM
Part Number: 203118-001 File name: Ch12.doc
Solving Infrared Problems
Solving Infrared Problems
Problem Possible Cause Solution
Cannot link with
another infrared-
equipped device.
Appropriate software
is not running on
both devices; settings
are incorrect.
Refer to your computer
documentation for
information about
preinstalled infrared
software; refer also to
documentation about the
infrared software installed
on the target device.
Target device is not
IrDA-compliant.
Refer to the target
device documentation.
A physical condition
exists that affects
the connection.
Refer to the solutions
below for data
transmission problems.
Devices are too
far apart.
Move devices closer
together. (The maximum
distance for IrDA interface
is 1.5 feet [.5 meter]; some
target devices
may require a
shorter distance.)
Devices are placed
at too wide an angle.
Lessen the angle between
the devices. (The
maximum capture angle for
IrDA interface is 30
degrees; some target
devices may require more
direct alignment. Do not
point one port more than
15 degrees off the center
line away from the
other port.)
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