Troubleshooting 12-15
Writer: Karen Williams Saved by: Rebecca Wiggins Saved date: 01/26/98 11:52 AM
Part Number: 203118-001 File name: Ch12.doc
Solving Modem Problems
Solving Modem Problems
Problem Possible Cause Solution
No dial tone. Modem software is
not correctly
configured.
Refer to your computer
documentation for
information about
configuring and
troubleshooting
preinstalled software. If
you are using optional
modem software, refer to
the application
documentation.
Telephone service is
not connected to the
telephone wall jack.
Verify service from the
local telephone company.
Modem-equipped
computer is
not docked.
Dock a modem-equipped
computer.
Modem PC Card is
not properly installed
or configured.
Review the PC Card
installation procedures in
Chapter 8 and in your
computer and modem PC
Card documentation to
make sure the modem PC
Card is properly installed.
To troubleshoot modem
PC Card problems, refer to
“Solving PC Card
Problems” in this chapter
and to the PC Card and
modem sections of your
computer documentation.
Characters are
garbled/transfer
rates are slow.
There is noise in the
telephone line.
Make sure that your
telephone or modem cable
is securely connected.
Request a telephone line
filter from your local
telephone company.
Continued
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