Troubleshooting 12-11
Writer: Karen Williams Saved by: Rebecca Wiggins Saved date: 01/26/98 11:52 AM
Part Number: 203118-001 File name: Ch12.doc
Solving External Pointing Device Problems
If the external pointing device is connected to a USB connector,
refer also to “Solving USB Problems” in this chapter.
Solving External Pointing Device Problems
Problem Possible Cause Solution(s)
External pointing
device does
not work.
External pointing
device is not
securely connected.
Make sure the external
pointing device is
securely connected.
External pointing
device driver is
not loaded.
Load external pointing
device driver.
External pointing
device was
connected after the
system was
turned on.
Turn system off, then on.
Cursor skips or
behaves abnormally
when using
an external
pointing device.
External pointing
device is not securely
connected.
Device is dirty.
Make sure the external
pointing device is
securely connected.
Refer to the pointing device
documentation for
cleaning instructions.
External pointing
device connected to
USB connector
does not work.
Computer is not
USB-equipped.
Connect a PS/2-
compatible pointing device
to one of the two
keyboard/mouse
connectors; connect a
serial pointing device to
the serial connector.
Continued
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