12-20 Troubleshooting
Writer: Karen Williams Saved by: Rebecca Wiggins Saved date: 01/26/98 11:52 AM
Part Number: 203118-001 File name: Ch12.doc
Solving Printer Problems
Continued
Problem Possible Cause Solution
Printer prints
garbled information.
Correct printer driver
is not installed.
In Control Panel, double-
click Printers
Æ
Add
Printer, then follow
instructions to install the
driver for your printer.
Cable is not
connected properly.
Make sure the printer
cable is
securely connected.
Printer cable is too
long, unshielded,
or defective.
Replace the cable.
Solving Removable Drive Problems
CAUTION:
Maintain an up-to-date backup of your hard drive in case
of errors or failures.
Solving Removable Drive Problems
Problem Possible Cause Solution
System does not
recognize a
removable drive.
The removable
drive is not
seated properly.
Turn off the system, remove
and reinsert the drive, then
turn on the system.
The drive may
be damaged.
Try inserting another
removable drive in the
same bay.
Contact your Compaq
authorized service provider.
The drive was
inserted while the
system was on or
in Suspend.
Turn the system off,
then on.
Continued
To Next Page
Loading...
