Troubleshooting 12-21
Writer: Karen Williams Saved by: Rebecca Wiggins Saved date: 01/26/98 11:52 AM
Part Number: 203118-001 File name: Ch12.doc
Solving Removable Drive Problems
Continued
Problem Possible Cause Solution
Cannot start from
a diskette.
Bootable diskette is
not in diskette drive.
Insert bootable diskette in
diskette drive.
Diskette is
not bootable.
Verify that the diskette has
the system files necessary
to start the system.
Bootable diskette is
not first in the
MultiBoot (startup)
sequence.
To change the MultiBoot
(startup) sequence, refer to
the Boot Management
section of your computer
documentation.
Diskette startup
ability is disabled.
To enable diskette startup
ability, refer to the Boot
Management section of your
computer documentation.
Hard drive
error occurs.
Hard drive has bad
sectors or has failed.
In Explorer, click the drive
letter
Æ
File
Æ
Properties
Æ
Error
Checking
Æ
Tools
Æ
Check Now button.
Run Computer Setup to
check the drive.
Hard drive may
be damaged.
Try inserting another
removable drive in the
same bay.
Contact your Compaq
authorized service provider.
Errors occur
after starting up
from an additional
hard drive.
Additional hard drive
does not have the
software and drivers
necessary to
start up and operate
correctly.
Start up from the hard drive
supplied with the computer
or from another
hard drive that has the
necessary software
and drivers.
Cannot remove a
removable drive or
drive assembly,
because MultiBay
release latch does
not work.
The keylock is
locked.
Unlock the keylock.
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