12-10 Troubleshooting
Writer: Karen Williams Saved by: Rebecca Wiggins Saved date: 01/26/98 11:52 AM
Part Number: 203118-001 File name: Ch12.doc
Solving External Monitor Problems
Continued
Problem Possible Cause Solution
Screen is blank
(continued)
.
External monitor is
not receiving
electrical power.
Make sure power cord is
securely connected to
electrical outlet.
Verify electrical power
supply to outlet.
Screen save is
initiated.
Press any key or click the
external pointing device.
QuickLock/
QuickBlank
is initiated.
Enter your
power-on password.
System is in Suspend. To exit Suspend, press
the suspend button.
Display is switched to
the computer.
Press the Fn+F4 hotkey
on the computer
keyboard to toggle
among computer
display, external monitor
display, and
simultaneous display.
Display is distorted. Drivers for the
external monitor are
not installed.
Install the external
monitor drivers.
External monitor
needs adjusting.
For instructions, refer to
your external
monitor documentation.
Software settings
need adjusting.
For instructions, refer to
your computer and
external
monitor documentation.
Energy-saving
features are enabled
and the external
monitor is not Energy
Star–compliant.
1. Press any key or
move the
pointing device.
2. If display remains
distorted, turn the
monitor off, then on.
3. Disable the monitor
energy-saving
feature. For
information, refer to
your computer
documentation.
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