12-16 Troubleshooting
Writer: Karen Williams Saved by: Rebecca Wiggins Saved date: 01/26/98 11:52 AM
Part Number: 203118-001 File name: Ch12.doc
Solving Modem Problems
Continued
Problem Possible Cause Solution
Modem does
not connect at
highest speed.
Line conditions in
your area or in the
area you are calling
may not support
the highest
connect speeds.
Have your telephone line
checked by your local
telephone company.
Try dialing an alternate
telephone number for the
service you are using.
The service you are
dialing might not
support higher
connect rates.
Call your service provider
and ask whether their
modems support K56Flex
(for 56 K modems).
Another device on
your telephone line
may be causing
interference.
Hang up an extension
telephone and disconnect
any other devices that may
be using the same
telephone line, then redial.
Modem loses
connection.
A connection is
loose.
Make sure that your
telephone or modem cable
is securely connected.
Call Waiting may be
interfering with
the connection.
Disable Call Waiting before
dialing. For information
about disabling Call
Waiting, consult your local
telephone service provider.
NOTE: In most areas in
North America, dialing *70,
then the telephone
number, disables Call
Waiting for the duration of
the call.
Another device on
your telephone line
may be causing
interference.
Hang up an extension
telephone and disconnect
any other devices that may
be using the same
telephone line, then redial.
Your service provider
may have an
inactivity timeout.
Ask your service provider if
idle time on the line
terminates the connection.
Continued
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